Cancellation Policy

Last updated: September 2026. Plans change — ours is one of the simplest cancellation policies you will find in Istanbul, because you never pay in advance.

How to cancel

• Send us a WhatsApp message at +90 532 244 29 22 with your name and the cruise date. One line is enough.
• We reply with a written cancellation confirmation. Your booking is cancelled only when you have that message.
• You can cancel at any time of day; our line is answered 7/24.

Changing a booking

• Date, number of guests, children's ages, drinks package, transfer and romantic table can all be changed free of charge, subject to availability.
• Message us before the free-cancellation deadline (2 hours before departure). Changes to the hotel pick-up address are accepted at any time.
• If we quoted a fixed Turkish-lira price, a changed booking gets a fresh quote at the current rate.

Late cancellation and no-show

• Because nothing is prepaid, a late cancellation never costs you money and there is no refund paperwork.
• We do ask you to let us know even at the last minute: your table and, if booked, the transfer vehicle are held for you.
• Repeated no-shows without notice may affect the priority we can give your future bookings on busy nights.

Hotel transfer and extras

• Hotel transfer can be cancelled together with the booking, or on its own, under the same 2-hour rule.
• On the day of the cruise, transfer requests received after 18:30 depend on vehicle availability; we confirm them on WhatsApp.
• Extras such as the alcohol package or the romantic table are simply removed from the booking when you cancel them; there is nothing to refund.

Cancellation by us

Very rarely a cruise has to be cancelled because of weather, sea conditions, a port authority decision or an operational problem with the vessel. If that happens we contact you as early as possible on WhatsApp and offer an alternative date or a full alternative arrangement at no extra cost. As no payment has been taken, no amount is ever withheld.

Questions

Can I cancel on the day of the cruise?

Yes — free of charge until 19:00 (2 hours before the 21:00 departure).

Do I need to give a reason?

No. A short message with your name and date is all we need.

Will I be charged if I don't show up?

No. Nothing is prepaid, so nothing is charged. We only ask for a quick message so we can release the table.

What if I booked for a group?

The same rule applies to groups of any size. For large groups we appreciate as much notice as possible so the kitchen can plan.